Privacy and Security
We understand the importance of keeping your data secure and private. The data we collect is used exclusively to provide our services and the best user experience.
We Protect and Secure Data
Your home is part of an iApartments Connected Community that offers you the latest in smarter living. The entire iApartments infrastructure is protected by the latest and most robust industry standards, and is SOC 2 compliant – a leading industry security and auditing certification.
- Save energy and customize your climate to your preferences
- Share and control access to your home
- Control your home with just your voice through Amazon Alexa
- Protect your home from water damage!
- And much more!
These conveniences do not come with a compromise of privacy or security. Our data policy is built with your privacy in mind. We only collect necessary data to provide an exemplary experience and protect your property.
SOC 2 Certification
The entire iApartments infrastructure is protected by the latest and most robust industry standards, and is SOC 2 compliant – a leading industry security and auditing certification.
What data does iApartments collect?
iApartments collects data to ensure an exemplary experience as well as to enhance our support. Information includes: Basic information you or your community have provided such as your name, email, or address; sensor data from devices connected your iApartments account; device and app usage data.
What does iApartments do with my data?
The data we collect is used exclusively to provide the best user experience. All device activity data is deleted after 30 days and resident data is deleted upon move out.
How is my data on the iApartments platform protected from unauthorized access?
iApartments is powered by industry leading security standards hosted on the Amazon Web Services (AWS) platform. For more information, please visit aws.amazon.com/security.
iApartments is also SOC 2 Type 1 compliant. SOC 2 is a voluntary compliance standard for service organizations, which specifies how organizations should manage customer data. The standard is based on the following Trust Services Criteria: security, availability, processing integrity, confidentiality, privacy.
In addition to these standards, iApartments regularly performs third-party penetration testing on our platform website, mobile apps API and our platform core and complies with OWASP IoT standards.
Does my community’s management and maintenance team know when I’m home or have come or gone to my apartment?
No. Your personal apartment activity (ex. lock or unlock) or location is not visible by your community’s management or maintenance team. They have visibility to their team’s or vendor’s activity and the sensor data (ex. humidity or leak detection), battery levels, and health statuses of your smart devices so they may assist with replacement and maintenance.
Are there any microphones or cameras in the iApartments devices?
No. The iApartments Thermostat and devices do not contain any cameras or microphones. If you would like to enable voice control of your home, you can set up your own Amazon Echo device and enable the iApartments Alexa integration.
Real results from real multifamily properties
Check out our client case study